Complaint Cell — Information & Public Relations Department
A centralized grievance repository for receiving, routing, monitoring and resolving complaints from public and official channels with transparent tracking and documented action history.
Complaint Statistics
Live repository position across all registered complaint channels.
How a Complaint Moves
Every action becomes part of the complaint's traceable official history.
Receive & Register
Complaints from portal, PCP, email, written receipt, telephone, social media and other approved channels receive a unique tracking ID.
Screen & Route
The Complaint Cell checks admissibility, jurisdiction and completeness, then routes the case to the responsible office or section.
Resolve & Record
The responsible office records its justification, attaches supporting proof where available, and resolves the complaint with full processing history.
Supported Intake Channels
Complaints received elsewhere can be entered by authorized Complaint Cell staff without losing the original receipt date/reference.
Complaint details and evidence can be recorded in CCIPR.
External reference can be recorded and searched.
External reference can be recorded and searched.
External reference can be recorded and searched.
External reference can be recorded and searched.
Complaint details and evidence can be recorded in CCIPR.
Complaint details and evidence can be recorded in CCIPR.
Complaint details and evidence can be recorded in CCIPR.
Complaint details and evidence can be recorded in CCIPR.
Complaint details and evidence can be recorded in CCIPR.